I'm sure you've done the same thing yourself. You go to a grocery store, get a cart or basket, fill it with items and suddenly you felt that you're buying unnecessary things. What happens after that realization is a pretty common sight. You leave your basket or cart half full of items near the counter or just at the end of the aisle. The same thing can happen on an online shopping cart: customers abandoning their carts. But that is not entirely out of your control. There are a number of ways to increase the effectiveness of your shopping cart and the proper implementation of these can result to a fairly successful online business.
There are several reasons that you should know about why people abandon their shopping carts midway. One reason is that they just want to know the prices of the products on your website and compare them with another supplier. If they find out that they can get the products much cheaper somewhere else then they will just abandon their carts.
However, the solution to this issue is not an easy one. We have to get the right suppliers and services to ensure that we can offer the products at a minimal mark-up or at a very competitive rate. At least if you and your competitors have fairly the same product prices, you can get customers by getting ahead in other areas like customer support.
Another issue that your customers might find with your shopping cart is usability. The internet is a fast-paced information gateway. If your customers find your shopping cart slow to upload, and have a lot of required fields to fill-up, they will turn to your competitors.
Remove any stumbling blocks that might hinder your customers to order products easily online. Too much non-purchase information is a definite turn-off. Keep the interface simple and customize the shopping cart to enable fast product browsing and ordering.
Security is another major issue. This is only natural. Your clients will be handing over credit card information which in some ways can be hacked and used by unscrupulous people. Asking too much information will put your customers on the defensive. They will be cautious resulting to loss of sales.
Keep your shopping cart up-to-date. And this goes for both security options and other features. Make sure that you incorporate already standard shopping cart features. It would be a plus if you could add a couple of innovative ideas of your own as well.
And when you update your shopping cart security and other features, make sure your clients know about them. These changes are useless if you don't give your clients assurances that you have a proactive approach in ensuring the protection of their personal information.
Honesty is greatly appreciated as well. Let your customers know of any other added costs on their purchases. Place this information as early in the ordering process as possible. Customers will surely get irritated if they find out of additional fees at the end of their transactions. You'll get a lot of bad rep from doing that.
Also be aware that US dollar is not the only currency your customers will use. You're talking about a global network where people from almost anywhere can purchase items from your cart. Place a conversion application which would help your clients know of the amount in their own currency.
These are but simple ways to ensure the effectiveness of your shopping cart. Nonetheless, as simple as they may be, it will give you several benefits if you pay attention to them and implement the necessary solutions.